Return and Exchange Policy
At Agulka, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and exchange policy below:
Eligibility for Return or Exchange
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Timeframe:
- Returns or exchanges must be requested within 7 days of delivery.
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Condition:
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Products with visible signs of wear, damage, or alterations are not eligible for return or exchange.
Non-Returnable Items
- Custom-made or personalized jewelry.
- Items purchased during sales, promotions, or clearance events.
- Earrings (for hygiene reasons).
Return Process
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Request a Return:
- Email us at contactus@agulka.com with your order number and reason for return. Attach photos of the item if applicable.
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Approval:
- Once your return is approved, we will share the return address and instructions.
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Shipping:
- The customer is responsible for return shipping costs unless the product received is damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will issue a store credit or a full refund.
Refunds
- Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable, except for defective or incorrect items.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange for a replacement or full refund, including shipping costs.